Firefighter Communications – Toronto – 2022

The City of Toronto is committed to fostering an inclusive, accessible environment where all employees and members of the public feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the public and the communities in which we live and serve.

• Receives emergency calls from the public and other agencies
• Quickly analyzes the information received from the caller and dispatches the required emergency vehicles
• Efficiently operates console equipment, including telephone, radio, status control and computer aided dispatch
• Follows established procedures in making calm decisions as required in an emergency services environment
• Functions effectively during periods of intense stress by maintaining focus
• Understands personal stressors and takes steps to limit their impact
• Has a good working knowledge of available resources to support emergency scene operations
• Liaise with senior staff to provide situation updates
• Liaise with Toronto Fire Services Apparatus Command Vehicles, Police, Paramedic Services, TTC and other authorities to provide fluent situation updates
• Liaise with communications technical support and other service agencies and reports to ensure proper operation of call during response situation and to ensure continuous and efficient operation of all equipment associated with operating of communication centre
• Must be able to follow direction of a senior officer
• Continually maintain a high standard of professionalism, integrity, reliability and credibility, which are fundamental requirements for this position
• Function as an integral member of the City of Toronto workforce to support corporate vision and mission statements
• Function as an integral member of the Toronto Fire Services workforce to deliver and support Division specific vision and mission statements
• Function as an integral member of the Toronto Fire Services emergency response team to deliver and support Division specific goals of emergency response and preparedness

• 18 years of age or older
• Legally entitled to work in Canada
• Possession of a current and valid minimum level C, CPR Certificate issued prior to the date of application submission
• Possession of a current and valid minimum level Standard First Aid Certificate by a WSIB approved First Aid Trainer issued no more than 1 year prior to the date of application submission
• Required to work day, night and weekend rotating shifts (incl. holidays).
• Must be able to distinguish between colours codes for dispatch functions and must be able to hear within normal range
• Must successfully pass "Criticall" communications testing
• Accurate and efficient keyboarding skills (minimum 40 words per minute)
• Good knowledge of Toronto streets, major public buildings and general city topography
• Must be familiar with the Occupational Health and Safety Act and the regulations that apply to this work
• Ability to work effectively under stressful conditions
• Excellent communication skills with ability to speak clearly, calmly and in an easily understandable manner on radio and phone
• Problem solving and decision-making ability
• Must possess service-oriented, professional, interpersonal/interaction skills when dealing with the public, Fire Services staff and all other levels of City personnel
• Ability to work within a team environment
• Ability to work independently with minimum supervision
• Takes initiative
• Able to effectively prioritize and multi-task incl. handling both call taking and dispatching functions using computer aided dispatch and radio communications systems
• Ability to work and positively interact within a diverse work environment
• Customer service skills
• Psychometric testing may be required

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Here's how we can help...

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• NFPA 1061,Standard for Public Safety Telecommunications Personnel Professional Certification is an asset.
• Successful completion of Association of Public Safety Communications Officials (APCO) training, and/or Community college certificate in Emergency Communications, is an asset
• Experience related to Call-taking/Dispatch
• Post-secondary certificate, diploma or degree
• Experience with Microsoft Office and Windows operating system
• Possession of Valid Class “G” Ontario Driver’s licence
• Volunteer and community service
• Multilingual
• Commitment to personal and professional development and in continuing education through ongoing learning

• During the application, under "My Documents"/ "Supporting Documents" section, you are required to upload your current and valid minimum level C, CPR Certificate issued prior to the date of application submission
• During the application, under "My Documents"/"Supporting Documents" section, you are required to upload your current and valid minimum level Standard First Aid Certificate by a WSIB approved First Aid Trainer issued no more than 1 year prior to the date of application submission to the Supporting Documents field during your application process